Privacy Policy

Fertikey respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, or services, you consent to the terms of this Privacy Policy.

Information We Collect:

We may collect the following types of personal information:

  • Name and contact details (e.g. email address, phone number, postal address)
  • Business information (e.g. company name, role, ABN)
  • Payment and billing information (if applicable)
  • Any information you voluntarily submit via forms, emails, or customer service interactions
  • Website usage data (such as IP address, browser type, and pages visited)

We only collect personal information that is reasonably necessary for our business activities.

How We Collect Information:

We collect information in several ways, including:

  • Directly from you through our website contact forms, orders, or email communication
  • Automatically via cookies and analytics tools when you visit our website
  • From third parties, where you have provided consent (e.g., payment processors or service partners)

How We Use Your Information:

We use your personal information to:

  • Provide products, services, and customer support
  • Process payments and manage accounts
  • Respond to your inquiries and requests
  • Improve our website, products, and marketing
  • Send you updates or promotional information (only where you have opted in)

You may opt out of marketing communications at any time.

Disclosure of Personal Information:

We may share your information with:

  • Our service providers (e.g. web hosting, analytics, payment processing)
  • Regulatory or law enforcement authorities when required by law
  • Business partners where consent has been given or where necessary for delivery of services

We will never sell or rent your personal information.

Storage and Security:

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Your information is stored securely using encrypted and password-protected systems.

Access and Correction:

You may request access to, or correction of, your personal information by contacting us using the details on our contact us page.

We will respond to all requests in accordance with the Australian Privacy Principles.

Cookies and Website Analytics:

Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve user experience.

You can adjust your browser settings to refuse cookies, though this may limit some website functionality.

Changes to This Policy:

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.